Forum GLPI-Project

v.todorov

Member

Registered: 2013-04-30

Posts: 22

Mail receiver activated is blocking external emails

Hi,

I am just starting to get to know GLPI.
#glpi-0.83.8#

Today I tested the mail receiver. I created a new user and mailbox called helpdesk@mydomain. Strangely when I activate it, then I cannot receive external emails to any account (not only the helpdesk account).

When I enable the mail receiver and send a test email it creates the ticket successfully and I receive an administration notification of the case creation and the originator (external gmail account) as well receives automatic notification.

After that I cannot receive external emails to the company exchange email accounts.

Can you help me investigate the issue?

here is a screenshot of the mail receiver configuration
https://plus.google.com/u/0/photos/1091 … 2318674738

UPDATE:
running exchange 2010
when I deactivate the mail receiver, stop POP3 on the exchange , then later all the emails sent are actually received all at once.

could this be a firewall issue?

Last edited by v.todorov (2013-05-02 14:45:13)

v.todorov

Member

Registered: 2013-04-30

Posts: 22

Re: Mail receiver activated is blocking external emails

Case is solved.
THe issue was on the exchange server and the receiver connector

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Mail receiver activated is blocking external emails

Perfect. I close

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