Forum GLPI-Project

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Notification template, general setup

I created a new template for the notification 'New ticket', and set this as the template to be used. Since then I got no mails, when a new ticket is created.

Are there any further steps I have to do?

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using GLPI 0.83.7 on Windows Server 2003 SP2

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Re: Notification template, general setup

Any advice on this?

Since there's no documentation, it would be great if someone, who has used self defined templates, could push me into the right direction.

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using GLPI 0.83.7 on Windows Server 2003 SP2

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Re: Notification template, general setup

Does really noone ever use self defined templates for notifications?

Sorry for bringing it up so often...

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using GLPI 0.83.7 on Windows Server 2003 SP2

xFinality

Member

Registered: 2013-04-04

Posts: 70

Re: Notification template, general setup

Maybe a screen of your template should help us to see how you made it and if there is a mistake in its creation.
edit : and a screen of your notification which use that template.

Last edited by xFinality (2013-05-02 10:48:43)

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Re: Notification template, general setup

Ok, here we go:

thanks for your participation!

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using GLPI 0.83.7 on Windows Server 2003 SP2

xFinality

Member

Registered: 2013-04-04

Posts: 70

Re: Notification template, general setup

Can we have a screen of the "Default translation" of your template ?

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Re: Notification template, general setup

Alright, here's the deal:

Again I created a template and now it works! I've got an email for the new ticket. The mail was empty though, but I think this is because of a missing css and html, I did not fill in again.

But: Why should I do it? Because there is already css and html input in my "Default translation", that works well with all the other mails. Or is this another "Default translation"???

Sometimes I really don't get the logics in GLPI...

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using GLPI 0.83.7 on Windows Server 2003 SP2

xFinality

Member

Registered: 2013-04-04

Posts: 70

Re: Notification template, general setup

I don't really understand every thing you said (i'm not english sorry).
But the "Default translation" is specific to a template. If you create a new template the Default Translation will be the basic one and not the one you had modifie.

Translations is a way to create the content of the e-mail you'll get with the notification so it can be specific to a notification and to a langage because you won't always get the same e-mail when a ticket is create or when it's delete.
And you can create a translation to different langage users. If you create a translation in German, only the German user will get the German e-mail.

Sorry again for my english I know i did some mistake.

Last edited by xFinality (2013-05-02 11:21:47)

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Re: Notification template, general setup

But the "Default translation" is specific to a template. If you create a new template the Default Translation will be the basic one and not the one you had modifie.
Translations is a way to create the content of the e-mail you'll get with the notification so it can be specific to a notification and to a langage because you won't always get the same e-mail when a ticket is create or when it's delete.
And you can create a translation to different langage users. If you create a translation in German, only the German user will get the German e-mail.

So for every template I create, I have to modify the default translation? Hmmm, ok, I will test that again.

Another question that comes to my mind then: If only a german user gets an email, when there is a german translation, who gets an email with the default? What is the default then? Does it depend on the super-admin's language settings? Maybe this question is too much around the corner, but...

I don't really understand every thing you said (i'm not english sorry).

Sorry again for my english I know i did some mistake.

That's ok, I'm from Germany and my english maybe not perfect either.

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using GLPI 0.83.7 on Windows Server 2003 SP2

xFinality

Member

Registered: 2013-04-04

Posts: 70

Re: Notification template, general setup

If the langage in the preferences of the user is not in a translation then the e-mail will be send with the default translation.