Forum GLPI-Project

v.todorov

Member

Registered: 2013-04-30

Posts: 22

Anonymous ticket creation - Helpdesk.html default language

Hello Team,

I am currently testing GLPI and I am not very literate with its administration.

I found out the option to send tickets anonymously. When I load the page

http://myip/glpi-0.83.8/glpi/front/helpdesk.html the page is displayed in French.

I am working on an English interface on GLPI and the system default language is German.
Do you know how can I change the default French display to English on the helpdesk.html page?

Thanks in advance.

samcro

Member

From: Munich, Bavaria, Germany

Registered: 2013-04-24

Posts: 216

Re: Anonymous ticket creation - Helpdesk.html default language

did you config the language in the GLPI settings?
do you load this page by typing in that address or via GLPI menu - I think there´s the problem. Get to Helpdesk through the main menu, then ticket creation and so on is possible even in german.

---

GLPI 0.84.7 with FusionInventory on LAMP 14.04.1 LTS
~150 clients

v.todorov

Member

Registered: 2013-04-30

Posts: 22

Re: Anonymous ticket creation - Helpdesk.html default language

Hi Samcro,

the settings on my profile point to English.
But the reason I am asking why the anonymous helpdesk page is in French is because when I type the address of GLPI access I only have an authentication page. So, if someone does not have an account, they cannot create an account themselves and cannot send a ticket.

That's why via anonymous ticket creation I can still receive tickets. But it is in French.

samcro

Member

From: Munich, Bavaria, Germany

Registered: 2013-04-24

Posts: 216

Re: Anonymous ticket creation - Helpdesk.html default language

ah ok - perhaps there is no personalisation since the user is anonymous. and since GLPI is developed in french the default language is french. just guessing tho^^

---

GLPI 0.84.7 with FusionInventory on LAMP 14.04.1 LTS
~150 clients

v.todorov

Member

Registered: 2013-04-30

Posts: 22

Re: Anonymous ticket creation - Helpdesk.html default language

Case solved

I changed the form names directly in this file

\glpi\front\helpdesk.php