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I created a SLA with an escalation step (don't know if this is the right term in english), which says:
After 10 minutes set the priority to very high!
After that I created a ticket, linked it with the SLA and waited for more than 10 minutes. Nothing happens. Triggering the automatic job SLA Ticket manually (though it ran already shortly before) didn't make a difference. The priority was left unchanged and no mail notification was sent to the assigned technician. Basically notifications work with "new tickets" or "followups on tickets" for instance...
Any ideas or did I get the process wrong?
Thanks for your help!
using GLPI 0.83.7 on Windows Server 2003 SP2
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