Forum GLPI-Project

forolinux

Member

Registered: 2012-07-30

Posts: 49

Default ticket template for group, profile or user

Hi:
    Is it possible to set a default ticket template to a profile, group or user? I know I can set it to a entity, but I'd like to set different templates for technicians and users on the same entity.

Thanks in advance.

GLPI 0.83.7

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Default ticket template for group, profile or user

For a profile, it's possible in next major version (0.84)

For user not useful because a user has always a profile.
For a group not possible but you can define a ticket default template in a ticket category and assign a group to this category

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

forolinux

Member

Registered: 2012-07-30

Posts: 49

Re: Default ticket template for group, profile or user

1.- For a profile, it's possible in next major version (0.84)
2.- For user not useful because a user has always a profile.
3.- For a group not possible but you can define a ticket default template in a ticket category and assign a group to this category

1.- Thanks a lot!..
2.- Yes, and it's better at profile level.
3.- I know, but I'd like to have different ticket templates for the same category but for different user.

Thanks a lot again!! You all are making a great job!.