profile doesn't see users outside his own entity

preve · 2013-02-01 14:25:06

I have a profile called 'profile_1' and they take care of certain tickets.
When someone from profile_1 want to change the requestor of a ticket, he only sees the members of his own entity. Is there a way that I allow profile_1 to see ALL users from all entities?
I hope it's understandable....

yllen · 2013-02-01 14:53:03

Your user must be created in root entity with recursive profile

preve · 2013-02-01 14:55:32

yllen wrote:

Your user must be created in root entity with recursive profile

So all users have to be in the root entity or only the users that need to be able to change the requestor? (I think the last bit of the questions)

preve · 2013-02-01 15:12:10

Hmmzz nopes, this means that I have to add to all users the "root entity" so technicians are able to change the requestor to someone from an other entitie.
Not the answer I was looking for.
If someone knows how else this could be done, let me know.
ps: the technicians have diffirent entities but normaly the same profile. I already looked at the profile settings, but seen nothing that could help me in those settings.

Last edited by preve (2013-02-01 16:11:43)

yllen · 2013-02-01 18:32:52

Only user that must see all users in all entities

preve · 2013-02-04 09:30:05

yllen wrote:

Only user that must see all users in all entities

Good morning yllen,

So when I add someone from "profile_1" to the root-entity he doesn't seem to see users from all enities. maybe I'm doing something wrong here.

preve · 2013-02-04 16:40:02

Just to clarify. I have some Entities.
Root Entity
-- Sub entity1 (son of root)
-- Sub entity2 (son of root)
-- Sub entity3 (son of root)
--...

And I have some profiles
-Administrator
-technician
-custom_technician
-...

When a ticket is created I'ts assigned to a group. All entities can send a mail and the rules will make sure that when a mail wa send to a certain mailbox, that mail will create a ticket and assign a group for that ticket. The members of that group can come from diffirent entities. When a user from Sub_entity1 would like to change the requester he can only see the users from his own entity and not from other Sub_enities. And that's a problem.
I would like that the users of that group can see all users when trying to change requestor in a ticket. I don't know if that's a group problem or more likely a sub_entity problem and how we can fix this.
Yllen is this what you've understood? :-)

Last edited by preve (2013-02-04 16:42:22)

preve · 2013-02-08 15:43:25

*Bump*

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#1 2013-02-01 14:25:06

profile doesn't see users outside his own entity

#2 2013-02-01 14:53:03

Re: profile doesn't see users outside his own entity

#3 2013-02-01 14:55:32

Re: profile doesn't see users outside his own entity

#4 2013-02-01 15:12:10

Re: profile doesn't see users outside his own entity

#5 2013-02-01 18:32:52

Re: profile doesn't see users outside his own entity

#6 2013-02-04 09:30:05

Re: profile doesn't see users outside his own entity

#7 2013-02-04 16:40:02

Re: profile doesn't see users outside his own entity

#8 2013-02-08 15:43:25

Re: profile doesn't see users outside his own entity

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