You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2012-08-10 11:54:49
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Assigning tickets to users
I am evaluating GPLI for this I have :-
Windows 2003 Server SP2
MySQL Community 5.5.27.0
Fast CGI IIS v6
PHP 5.3.13 (MS VC9)
PHP LDAP Plug-in enabled
GLPI 0.83.4
It appears to be running fine but I have encountered a problem.
I have 174 users in the system. 4 default users, 3 I have manually created and the rest I have imported from active directory.
I have created 3 test tickets using the post-only user.
I then log into the system as the GLPI user and try to assign the ticket to, a new user, but no users are shown.
See screenshot 
How do I fix this?
Offline
#2 2012-08-10 11:56:08
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
Also when I enter the profile section and look as say the technician profile, the user tab show a number (3) presumably indicating the number of users under the profile. But only 2 are list at the bottom.
See screenshot. 
Is this correct?
Please advise
Last edited by Chris123 (2012-08-10 11:56:34)
Offline
#3 2012-08-10 13:18:54
- forolinux
- Member
- Registered: 2012-07-30
- Posts: 49
Re: Assigning tickets to users
You have to check if the profiles which the user belongs to have the option 'To be in charge of a ticket' to yes.
1st. check the user authorizations. User, authorizations tab.
2nd. Check the profiles. On a profile with the standard interface associated, Assistance tab.
Offline
#4 2012-08-10 14:36:28
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
You have to check if the profiles which the user belongs to have the option 'To be in charge of a ticket' to yes.
1st. check the user authorizations. User, authorizations tab.
2nd. Check the profiles. On a profile with the standard interface associated, Assistance tab.
Both users the built in "Tech" (user) and my created "Test" (user) have the bult-in "technicians" profile.
The options look correct but no users are available to be selected.
Offline
#5 2012-08-16 01:40:47
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
I have heard nothing further from anyone regarding a resolution to my problem so I can safely assume this is a fundamental bug with the software. What is the best way to get this mater escalated and fixed?
Offline
#6 2012-08-17 12:50:23
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Assigning tickets to users
Are your users active ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#7 2012-08-20 10:28:16
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
All the users are active.
Offline
#8 2012-11-14 23:09:38
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
Hello,
I still have this issue with GLPI and I am wondering if someone can escalate this as a bug report.
I am trying to evaluate the software to be used, for job management, because of this bug, at the moment I can not recommend this software.
Today I have successfully upgrade the software to GLPI 0.83.6 and it has made no change.
I still cannot assign users to task/jobs. They don't appear to be available in the "assign to field" and the users have the correct profiles.
Any help to resolve my problem would be appreciated.
Best Regards
Last edited by Chris123 (2012-11-14 23:11:28)
Offline
#9 2012-11-15 00:00:49
- danh
- Member
- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
- Website
Re: Assigning tickets to users
I think your issue is with your signed on account.
If I sign on with a user that has full access (super-admin). I can see my technicians. If I sign on with a user with restricted access (post-only), I see no technicians.
* I have modded all my profiles to suit my needs, so your profile access may not be set as to what mine are set.
Thanks,
Dan
Offline
#10 2012-11-19 10:54:23
- Chris123
- Member
- Registered: 2012-08-09
- Posts: 7
Re: Assigning tickets to users
The problem occurs with every account I use including the GLPI super admin user.
Please can this be filed as a bug and investigated as nothng sugested so far as fixed my problem.
Offline
#11 2012-11-19 17:10:11
- sergiogonzalez
- Member
- From: Spain
- Registered: 2012-11-19
- Posts: 2
Re: Assigning tickets to users
The problem occurs with every account I use including the GLPI super admin user.
Please can this be filed as a bug and investigated as nothng sugested so far as fixed my problem.
I had a similar problem. My solution was to delete all user profiles and re-add.
Try to see if this helps.
Offline
Pages: 1