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Hello.
I'm using GLPI 0.83.6 stable release.
I've configured SLA and rules for each SLA level.
This is working perfect but ONLY at the ticket creation moment - the SLA is set and due date is calculated for the new ticket .
Updating an already created ticket won't trigger the 'business rules for tickets' again!
So i ask - is there any way to trigger the 'business rules for tickets' when a ticket is updated or is there any feature to change the SLA of a ticket and recalculate its Due Date ?
Thanks for GLPI!
Please help me!!
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Hi msarmiento.
I did ask almost the same question in the past, so maybe this helps: http://www.glpi-project.org/forum/viewt … p?id=24333
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Thanks Dirceu,
But, I need recalculate the due Date when the technician change de level of impact or the urgency.
Thanks in advance.
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