Tell me, when the opportunity to appoint two experts to find solution

Kremkov · 2012-10-22 09:21:16

Tell me, when the opportunity to appoint two experts to find solution to the problem? In version 0.83.6 no such options. To a problem in the rules, you can only assign a single technician

danh · 2012-10-22 15:40:09

What I have done is to create 2 rules for the same instance. Rule 1 is the main focus and then rule 2 is based on rule 1 but only assigns the 2nd tech.

Kremkov · 2012-10-23 07:40:28

danh wrote:

What I have done is to create 2 rules for the same instance. Rule 1 is the main focus and then rule 2 is based on rule 1 but only assigns the 2nd tech.

I will be grateful to you if you'll tell me how to do it! Thank you in advance for your help!

remi · 2012-10-23 08:43:11

It is not currently possible, but I think this make sense
https://forge.indepnet.net/issues/3967

danh · 2012-10-23 18:28:49

Remi - thanks for looking into this. I know it's a feature I'll use!

Kremkov - I have 2 rules:

Rule 1: Everything I want to be done to the ticket.
Rule 2: The criteria is exactly the same as rule 1. This way both rules will fire. Then I just add my second assigned to action.

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#1 2012-10-22 09:21:16

Tell me, when the opportunity to appoint two experts to find solution

#2 2012-10-22 15:40:09

Re: Tell me, when the opportunity to appoint two experts to find solution

#3 2012-10-23 07:40:28

Re: Tell me, when the opportunity to appoint two experts to find solution

#4 2012-10-23 08:43:11

Re: Tell me, when the opportunity to appoint two experts to find solution

#5 2012-10-23 18:28:49

Re: Tell me, when the opportunity to appoint two experts to find solution

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