Forum GLPI-Project

DiddyDaveUK

Member

Registered: 2012-10-22

Posts: 8

External Email to users on the GLPI Helpdesk System

I have4 a question to ask about emails and GLPI Users.

Is it possible to do the following in GLPI...?
External Company with email addresses @domain.com

Internal Company with GLPI running (internal email @local.com) GLPI picking up emails from a mailbox (helpdesk@local.com) GLPI User  User1

What I want to do is if any email comes from the @domain.com I want to show them in the helpdesk as User1 only in GLPI.

And so on with other companies.  I hope this makes sence.... :-)

Ta!
Dave

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: External Email to users on the GLPI Helpdesk System

I'm not sure I follow....

Is the ticket being created by only 1 user, but the user has 2 different emails -1 local and 1 external?
If yes, go into the user and add the second email address.

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Thanks,
Dan

DiddyDaveUK

Member

Registered: 2012-10-22

Posts: 8

Re: External Email to users on the GLPI Helpdesk System

Hi thanks for the reply I did think it may be a little confusing ok
lets try this.....

Ext company 1 with email @domain1
Ext company 2 with email @domain2
Ext company 3 with email @domain3

now on the GLPI System

I have Users

User1
User2
User3

Now

If any user emails to helpdesk@local.com which the GLPI checks and collects from
I want to the following to happen if poss

Company1 > shows up as User1
Company2 > shows up as User2
Company3 > shows up as User3

Now as you have put above just add another email address I have done this and it does work BUT only on the email address I add and I'm concerned that if a follow up is done it will then email to all those email address I have added with is not what I want.  Is there a way to do a wild card for the @domain so any user emailing from that domain will show up as the User account...?

Ta!
Dave

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: External Email to users on the GLPI Helpdesk System

I don't think there is anything you can do to automate that.
Notifications will only be emailed to the default email address assigned to the user.

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Thanks,
Dan