Forum GLPI-Project

dgouveia

Member

Registered: 2012-08-23

Posts: 6

Ticket Solved without Technician assigned.

Hi All,

I'm using GLPI version 0.83.4 and I would like to know how can I restrict a ticket from being solved without a Technician.

I know I could add this field as a mandatory field on ticket template, but that way the user would have to assign a technician when opening a ticket, which is not feasible as we assign to a Group depending on the Category and the assign technician only when the technician starts working on a ticket.

Does any one knows how can I make mandatory having a Technician on the "Assigned to - Technician" field when solving or an alternative solution?

Thanks,

Daniel

Last edited by dgouveia (2012-10-15 21:46:22)

fferrao

Member

Registered: 2012-10-22

Posts: 1

Re: Ticket Solved without Technician assigned.

Hi Daniel,

I'm also facing this issue. Have you already found a solution?

Regards,

Flavia

dgouveia

Member

Registered: 2012-08-23

Posts: 6

Re: Ticket Solved without Technician assigned.

Hi Flavia,

Not yet, I'm glad I'm not the only one who has the same requirement.

I've tried playing with the profile's privileges but I couldn't find anything that whould do the trick.

Rgrds,

Daniel