Forum GLPI-Project

marco.recchia

Member

Registered: 2012-05-05

Posts: 6

New field in ticket form

Hi,
when I create a ticket to a supplier for server problem (eg. HP), the supplier let me a ticket number.

It's possible to have a new field in the ticket form to permit to save this information?

Thank you

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Sles 11 - Glpi 0.83.4

dgouveia

Member

Registered: 2012-08-23

Posts: 6

Re: New field in ticket form

It is a very usefull field by the way. I also work with the CA Service Desk Manager and they have this field by default. They call it "External System Ticket".

It would be nice to have it on GLPI by default.