Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 300

SLA Reporting problem

Hi,

I created 2 SLA's and I wanted to let it mail us, when the time expired. But we don't get anything.

Operating system : Linux mopsus2 3.2.0-2-486
PHP 5.3.8-1+b1
Setup: memory_limit="128M" max_execution_time="300" safe_mode="" session.save_handler="files" post_max_size="200M"
    upload_max_filesize="2M"
Software: Apache/2.2.22 (Debian) (Apache/2.2.22 (Debian) Server Port 443)
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
MySQL: 5.1.58-1 (glpi@localhost/glpi)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: SLA Reporting problem

Expose also your notification config and cron cronfig.

---

MoYo - Julien Dombre - Association INDEPNET
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jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: SLA Reporting problem

http://postimage.org/image/pazu64o7p/

sekar.gn

Member

Registered: 2012-05-24

Posts: 7

Re: SLA Reporting problem

Setup-dropdown-showall-select ---agendas
Create your own calendar, after edit the calendar specify the time range
Then go to SLA, and create new SLA, edit the SLA complete the required filed, in the calendar filed select calendar which was created by you.
Then create the rules as per your requirement, I have enclosed the screen shot.

Once it reach the SLA time the specified rules will work automatically, but the mail alert will reach you after the time you have specified.

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: SLA Reporting problem

I don't see the screen shot. I tried it, but I still don't get any mails.