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#1 2012-05-23 14:50:23
- augusto.ferronato
- Member
- From: Brasilia - DF / Brasil
- Registered: 2008-03-19
- Posts: 190
Doubts with SLA
I have a doubt about the SLA. If a have a ticket with status "Solved", the SLA continue running?
Example:
I have a rule when i ticket is "solved" i send a solicitation of validation to "requester", and i set a new "SLA", this new SLA continue running? Until the ticket is "closed"? Because i need the requester response my request, and him have a time to do this (SLA).
Thanks for your answer.
Regards,
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