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#1 2012-04-26 12:36:08
- dvanro
- Member
- Registered: 2012-04-05
- Posts: 2
Putting an SLA on hold
Hi,
Would it be possible to put an SLA on Hold?
To do this a reason should be inputted by the technician.
This is useful for example when a client is on a holiday, or when waiting on a hardware part with a supplier.
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#2 2012-04-27 13:00:59
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Putting an SLA on hold
just put the ticket in waiting state
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#3 2012-04-27 13:25:14
- dvanro
- Member
- Registered: 2012-04-05
- Posts: 2
Re: Putting an SLA on hold
Does this delay the Due Date?
Can any technician put the Ticket on Pending without giving a good reason?
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