Forum GLPI-Project

MEI-IT

Member

From: Evansville, Indiana, USA

Registered: 2013-08-08

Posts: 104

Rule to assign multiple technicians

We have some categories that require multiple technicians (usually only 2 or 3) to work. These techs are already part of a group, so we would like to automatically assign those techs to those tickets. I have attempted to utilize Business Rules to assign these technicians, but only one tech seems to be able to be automatically assigned.

Is there a way to automatically assign multiple techs, without establishing a subgroup for them?

GLPI v0.83.91

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GLPI v0.84.6 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.37
~100 users - ~120 PCs - ~80 servers