Forum GLPI-Project

Matteo Calorio

Member

Registered: 2013-09-03

Posts: 13

Reopen a ticket and CC

Hello,

I installed GLPI 0.72.4 on a Debian 6 machine and I set up some "post-only" users.

Is it possible to allow users to re-open a closed ticket? Which is the best way to do it?

Is it possible to make other users follow the ticket (like CC in emails)?

Thanks,
  Matteo

vlegros

Member

From: Grenoble

Registered: 2009-06-05

Posts: 142

Re: Reopen a ticket and CC

Hello Matteo
Why did you go to this very old GLPI version ?
It is possible for a requester to re-open a solved ticket. For me a closed ticket is closed and may not be re-opened.
if the requester refuses the solved solution then it goes back to a processing status (re-opened)
To follow the ticket, the user may be set as watcher and must have post-only (at least) rights on the ticket's entity
regards
vincent

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Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
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ddurieux

Plugins Dev

From: Propières, France

Registered: 2005-06-17

Posts: 7,521

Re: Reopen a ticket and CC

GLPI 0.72.4 ? why not use a version mere recent than a version have 4 years?

In recent versions you have administrative close