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#1 2013-08-19 09:21:14
- atomeq77
- Member
- Registered: 2013-06-26
- Posts: 17
Tickets aren't assigned to different branches but only to DEFAULT
Hello everyone,
I created a user JOHN who was assigned to branch ONE.
Unfortunately, when the ticket is created by the user I can't see it under
branch ONE name by under DEFAULT?
Where did I make the mistake?
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#2 2013-08-22 13:23:42
- geoalbi
- Member
- From: Romania
- Registered: 2012-12-18
- Posts: 182
Re: Tickets aren't assigned to different branches but only to DEFAULT
What is a branch? The entity?
What is the default branch? The root entity?
If that is the case, then you must make sure that John has as default profile a profile (ex: post-only) in entity One.
If you do this, when selecting John as the requester in a ticket, GLPI will display "The ticket will be added in the entity :One".
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