Forum GLPI-Project

m.jez

Member

From: Poland

Registered: 2013-07-10

Posts: 4

Website

email subject notification

Hello,

Is there any possibility to create the dependence of ticket status on email subjects ?
If ticket is unresolved, there should be email subject taged as UNRESOLVED. If ticket is resolved there should be email named as RESOLVED. For now I got only one status in email subjects as RESOLVED, even if the ticket got different status, defined in drop-down lists.
GLPI 0.83.8

I realize that in subject of notification template there is a ##ticket.action##, but from all defined tags I found only ##ticket.type## which I could put into notification subject template. However, I need also do define new types in drop-down lists.

Last edited by m.jez (2013-08-02 14:20:48)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: email subject notification

You can but global status of the ticket in subject of your template of notification (##ticket.status##)

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