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#1 2013-08-01 04:16:22
- sadik04
- Member
- Registered: 2013-04-05
- Posts: 65
How to use business rule of ticket
It's possible that i can create a automatic due date or SLA when the simplified user create her ticket the after that you will see the due date + hours?
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#2 2013-08-01 10:26:05
- vlegros
- Member
- From: Grenoble
- Registered: 2009-06-05
- Posts: 142
Re: How to use business rule of ticket
Hello
Yes by using ticket category and SLA
Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~6000 PC, ~700 servers, ~6000 users, ~165000 tickets, ~590 entities
Raynet is ARaymond (http://www.araymond.com) IT service management
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#3 2013-08-16 08:52:48
- sadik04
- Member
- Registered: 2013-04-05
- Posts: 65
Re: How to use business rule of ticket
Sir, i have a question again its is possible when i create ticket then i choose very high in urgency and type of incidents.
after finish create then i click ticket menu the SLA ticket is already have the due date there its depends the hours of sla you choose.
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