Forum GLPI-Project

RainerZufall

Member

Registered: 2013-03-22

Posts: 66

Autoassign

Hi,

for every new ticket created via mail, the account defined as mailgate is added as supervisor. Any way to option this out?

Thanks in advance!

---

using GLPI 0.83.7 on Windows Server 2003 SP2

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Autoassign

Check your Administration > Rules > Rules for assigning through a mail receiver to make sure it's not assigning there.  If not, I'd check your other rules.

---

Thanks,
Dan