Forum GLPI-Project

elias_moioli

Member

Registered: 2013-05-03

Posts: 3

Multiple mail after new ticket

Hi, i read many posts and i haven't found a solution at my problem:
i'm testing the version .83.31 and when i add a new ticket i can't send a mail to 2 or more users.
I tried with the colon and semicolon in the adress field but this hasn't worked; the possibility to have many addresses but only one active is useless for my purpose.
I would like to know if something is in progress for the next releases.
Thanks

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Multiple mail after new ticket

You send a mail to an actor of the ticket.
You indicate recipients of a notification when you define your notification on the event

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GLPI from 0.72 to dev version
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elias_moioli

Member

Registered: 2013-05-03

Posts: 3

Re: Multiple mail after new ticket

Thank you for the answer but, sorry, I don't understand your answer; maybe i didn't explained my problem well.
I need that when I open 1 ticket I want a notification to both my email work address and my personal email address.
How could I do that?

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Multiple mail after new ticket

You could create a 2nd user for yourself with your second address or create a forward rule in your email that forwards mail form GLPI to your second address.

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Thanks,
Dan

elias_moioli

Member

Registered: 2013-05-03

Posts: 3

Re: Multiple mail after new ticket

Thanks for the reply, i will use the forwarding mail option!

Elias