Forum GLPI-Project

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 757

Website

Merging software using a dictionary rule

I've found a couple of software version I was misusing and I want to merge them together. In fact what I want is to get all Tickets, problems and docs together under one single Software item.

I'm using Software dictionary and so far I had no remarkable issues, but something I'm not able to identify is not working right, so I'm asking for your help.

Under software I have this APP, and APP 1 and APP2. I want to merge them all under APP.

What I've done is a new dictionary rule:
*Criteria
**Software - Starting with - APP
*Action
**Software - Assign - APP

So APP 1 and APP 2 should merge with APP, am I right?. But I only get APP 1 and APP 2 deleted and a comment: "Software deleted by GLPI dictionary rules"

I'd like to know If I'm making any wrong assumptions or if there's another way to reach the same objective.

Thanks

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makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 757

Website

Re: Merging software using a dictionary rule

I can't believe anyone had this issue before. Or is it a bug?

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Our GLPI developments
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Dale

Member

From: Australia

Registered: 2013-09-02

Posts: 11

Re: Merging software using a dictionary rule

Hi,

I'm new to GLPi and through the learning curve of configuring automatic inventory and configuring software rules, I have also managed to create duplicate software entries with PC's spread out overy these multiple entries.

I too would like to know how to merge these multiple entries into a single entity.

Regards,
Dale.

Last edited by Dale (2013-09-04 06:09:21)