Forum GLPI-Project

vlad25

Member

Registered: 2008-09-18

Posts: 30

Business rule overrides ticket assignment though glpi interface

GLPI ver. 0.83.7

We have quite a few business rules set for tickets to be assigned to Technician based on the "Category of tickets" selected. As such, it works great for users.

However, we have users who just place a call and we submit (sort of self-assign) tickets to ourselves. And, when we do that, business rules automatically assigns ticket based on what is defined there.

Is there a possibility to say: if ticket is assigned through admin/tech interface then business rules will not be used.

Thanks!

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Business rule overrides ticket assignment though glpi interface

I haven't seen that type of option, but how about creating a new Request Source and a corresponding rule that triggers off that request source?

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Thanks,
Dan