Forum GLPI-Project

Detox

Member

From: North Carolina USA

Registered: 2012-12-03

Posts: 70

automatic assignement of a "Watcher"

hello all!

I am implementing GLPI after several months of testing and learning.  Here is my problem:

Can a "watcher" be automatically assigned to a group when a ticket is created?

As it is now, when I review a new ticket, I must manually assign a watcher.  I would like to be able to have the watcher not only be in the loop once the ticket is assigned (I am the only person in IT), I then would need to assign a watcher.

Our physical locations have assigned supervisors. So, if that person could automatically emailed when the ticket is created, they would be informed from the start.

If this is possible, can someone guide me to how to impliement?

Thanks

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Remember,  Technology is our Friend!

caimano68

Member

From: Italy

Registered: 2006-06-28

Posts: 130

Re: automatic assignement of a "Watcher"

Hi,
for your questions try this:
-> set an  user to the group as manager for the group
-> create a ticket rule - when requester group is xxx assign watcher group xxx
-> in notification -> new ticket (or other actions that you whant to notify) add "manager-requester group" as receiver

I hope is correct because I've don't try it.
Bye
Mariano

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