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#1 2013-03-04 22:02:23
- anderson.william
- Member
- From: Rio de Janeiro, BR
- Registered: 2013-03-04
- Posts: 3
Remove Urgency - Self Service
Dear,
Is there any way to remove the Urgency field profile Self-Service?
hugs !
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#2 2013-03-05 22:33:53
- danh
- Member
- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
- Website
Re: Remove Urgency - Self Service
You could use a Business Rule that changes the urgency to whatever you need it to be when a user with that profile opens a ticket.
Profile isn't a choice for a rule criteria, but you could all all users of self-service to a group and run the rule off of that.
Last edited by danh (2013-03-05 22:34:06)
Thanks,
Dan
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#3 2013-03-06 11:06:12
- forolinux
- Member
- Registered: 2012-07-30
- Posts: 49
Re: Remove Urgency - Self Service
You can edit or create a ticket template and hide the fields you don't want to show.
Hope it helps.
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#4 2013-03-06 16:01:19
- danh
- Member
- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
- Website
Re: Remove Urgency - Self Service
forolinux wrote:
You can edit or create a ticket template and hide the fields you don't want to show.
Hope it helps.
I didn't know that! Thanks.
Thanks,
Dan
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#5 2013-03-25 16:39:32
- anderson.william
- Member
- From: Rio de Janeiro, BR
- Registered: 2013-03-04
- Posts: 3
Re: Remove Urgency - Self Service
forolinux, Danh Many thanks for your help!
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