Forum GLPI-Project

yassinchook

Member

Registered: 2013-01-10

Posts: 25

automatically send Ticket Via Email

Hi Guys,

I've setup the Mail Receiver to retrieve emails from e.g. test@abc.com, and the connection is working when I clicked on Get Emails.
My question is how can I get GLPI to automatically retrieve these emails
Is there something that I miss out?
I would definitely appreciate if someone has a complete guide on this.
Thank you in advance :-)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: automatically send Ticket Via Email

Look at  business rule for ticket opened by mail

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

yassinchook

Member

Registered: 2013-01-10

Posts: 25

Re: automatically send Ticket Via Email

Look at  business rule for ticket opened by mail

where can i find it ?
by the way i'm using a french GLPI

Last edited by yassinchook (2013-01-18 19:13:21)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: automatically send Ticket Via Email

Administration > Regles > Regles metier pour les tickets

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)