Forum GLPI-Project

Detox

Member

From: North Carolina USA

Registered: 2012-12-03

Posts: 70

How to display office equipment - RESOLVED

Hello All!

How can I make office equipment (like a printer) show for users when submitting a ticket?

Example:

Office:  main st

Staff:  Bob Harry Jim

"owned" equipment:  bob-pc  harry-pc  jim-pc

office has shared printer - not assigned to anyone

Bob puts in a ticket for printer malfunctioning and it does not appear in field "Hardware type"  Only bob-pc shows

How can I make shared equipment appear there?

Thanks for any help!

NOTE:  I found the answer.  Each piece of equipment added has two fields available that specify group responsible and group location.  I identified the physical location of the equipment in these two fields and now when a staff fills out a ticket, it not only shows their assigned computers, but also shows shared printers and other "office" equipment.

Now all I need to do is figure out what each of these fields actually does in GLPI so I am using them correctly.  For now, staff will be able to report the office equipment issues and not just theirs!  Yahoooo

Last edited by Detox (2013-01-11 03:47:06)

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