[SOLVED] Tickets Deleted

abriuschi · 2012-12-18 16:32:21

Hello! This is my first participation in the forum! We are using GLPI for 4 months and we are very happy. Today I come to a question, the tickets are deleted, is permanently deleted automatically?

Sorry for my English.
Thank you!

Last edited by abriuschi (2012-12-19 11:56:07)

danh · 2012-12-18 22:40:28

Are they deleted or just closed?
Use the filter to view Status is Closed

abriuschi · 2012-12-18 22:53:39

Hello Danh! Thanks for the reply! The ticket is deleted, so is in the trash. Do they automatically deleted?

Thank you very much.

danh · 2012-12-18 22:59:34

I have never had that happen to me.
Have you checked the logs?

abriuschi · 2012-12-19 01:32:21

I have not checked.
When you delete a ticket is sent to the trash. Do erased automatically after time? Or stay in the trash?

Thanks.

danh · 2012-12-19 03:21:26

I don't think they are automatically purged. I still have items in the trash from months ago.

abriuschi · 2012-12-19 11:53:10

Excellent! Just what I need!

Thank you very much!

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#1 2012-12-18 16:32:21

[SOLVED] Tickets Deleted

#2 2012-12-18 22:40:28

Re: [SOLVED] Tickets Deleted

#3 2012-12-18 22:53:39

Re: [SOLVED] Tickets Deleted

#4 2012-12-18 22:59:34

Re: [SOLVED] Tickets Deleted

#5 2012-12-19 01:32:21

Re: [SOLVED] Tickets Deleted

#6 2012-12-19 03:21:26

Re: [SOLVED] Tickets Deleted

#7 2012-12-19 11:53:10

Re: [SOLVED] Tickets Deleted

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