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#1 2012-10-24 22:31:06

augusto.ferronato
Member
From: Brasilia - DF / Brasil
Registered: 2008-03-19
Posts: 190

Status to not count on SLA

Hi,
I have a doubt, what status do not count time on GLPI? Pending? Because i need to do some things, when a ticket is open with Critical/Major Impact i need to resolve this issue, and put the others on side smile, and they cannot count the SLA.

Thanks.

Regards,

SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0

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