Forum GLPI-Project

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Emailed Ticket Creation showing email address not user

V: 0.83.2

I email a new ticket request.
The requester is updated with my email address, but it doesn't show my GLPI user account.  Which means I cannot see the ticket.

It is not showing listed as My Ticket.

How can I get the email address linked to the GLPI user account?
- LDAP is setup and working.

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Thanks,
Dan

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Emailed Ticket Creation showing email address not user

I *think* I have a solution...
I have updated LDAP with the proper email address (not an alias) and it seems to be working.

Does anyone know what happens if you add a 2nd email address to a user?
Will that user get a notification sent to each email address?

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Thanks,
Dan

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Emailed Ticket Creation showing email address not user

When multiple addresses, the selected as "default" one will be used for notification

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danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Emailed Ticket Creation showing email address not user

What purpose then is the 2nd address?
I want to be sure I use the program correctly

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Thanks,
Dan

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Emailed Ticket Creation showing email address not user

What purpose then is the 2nd address?

for example sometimes people use their personnal address as second one

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Emailed Ticket Creation showing email address not user

Thanks!

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Thanks,
Dan