Forum GLPI-Project

cr_bwi

Member

Registered: 2012-01-24

Posts: 2

Changing the notification for reject emails with response

Hello,

sorry if i'm not using the right translation for this point in the rule engine for creating tickets by incoming
emails.

What i want to do is the following:

Check the incoming email for keywords, create tickets in special entities.
I configured the rules and it works.

If no keyword matches i want the system to send a email response back with a description of the supported keywords.
I don't know where to change the notification message for this special case.

I can see many predefined notification in setup->notification->templates, but which one would be used ?

Thanks  a lot

Christian

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Changing the notification for reject emails with response

This is the only mail which doesn't use any template (hard-coded)

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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pyueshd

Member

Registered: 2011-05-24

Posts: 50

Re: Changing the notification for reject emails with response

Hi Remi

If the message is hard coded, are we possibly able to make changes in the code to suit a better message being sent out to the requester.

I'm currently using GLPI 0.83.1 on a FreeBSD system.

regards