Forum GLPI-Project

cuonghuynh

Member

Registered: 2023-06-21

Posts: 3

Change status of ticket to Pending when adding new Answer/Follow up

Dear all,

I would like to set up/change the automation of ticket's status as following:
- Currently, when users add new answer/follow up to a pending ticket, it is change to Processing automatically
- I would like to make it keeps Pending status (without change to Processing anymore)

Can anyone can help me on this?

Thanks for your help

cuonghuynh

Member

Registered: 2023-06-21

Posts: 3

Re: Change status of ticket to Pending when adding new Answer/Follow up

Please help to review and post your answer, i really need your help

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 79

Re: Change status of ticket to Pending when adding new Answer/Follow up

I think this should be done manually.

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GLPI 10.0.10
Ubuntu 22.04 LTS