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#1 2024-02-27 22:20:31
- rrintoul
- Member
- Registered: 2024-02-21
- Posts: 7
Block changing ticket status from dropdown
I am looking for some way to have the ticket status remain visible, but technicians will only be able to change it via a follow-up rather than the drop-down
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#2 2024-02-28 02:03:07
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,435
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Re: Block changing ticket status from dropdown
You can use ticket templates to hide the regular status field, but there is no ability to change status from followups anymore unless you use the "Split Action Timeline Button (STAB)" plugin (or are on an old GLPI version).
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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