Forum GLPI-Project

hubo

Member

Registered: 2011-07-12

Posts: 3

Only one person responsible for realization of a ticket

Hello

Do you know if there's a possibility to assign only one person to the ticket responsible for realization?

If yes, how to change a person assigned, without making two steps (deleting existing and then adding new)?

What i want to achive is always only one person/group responsible for a ticket, without cases when many people are assigned to the ticket or anyone assigned to the ticket.

Thanks for the response.

Greetings.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Only one person responsible for realization of a ticket

Do you know if there's a possibility to assign only one person to the ticket responsible for realization?.

No, now GLPI is multi technicians

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

joaoprietos

Member

From: Porto Alegre - RS / Brazil

Registered: 2008-08-19

Posts: 31

Re: Only one person responsible for realization of a ticket

I have a similiar issue. When you wish to scalate a ticket to another group/tech you must use this 2 steps (delete existing and add new), and when you need to scalate 30+ times each day it makes the process slower .

any chance to make/implement this as a global option?
Like, a dropdown on glpi setup to config multi technicians yes/no? or multi groups yes/no?

Another way to make this allow the creation of rules with a structure:
assign user > unassign  > current user/userY
assign group > unassign > current group/group X

Or have a option/tab in the Ticket form to scalation, that allow to scalate (assign) a ticket to another group/tech and unassign from the current group/tech.

thanks for reading

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GLPI 9.1.6
4500+ computers / 2000 tickets month