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#1 2023-03-09 14:00:49

Adilux
Member
Registered: 2017-06-23
Posts: 7

GLPI 10.0.2 : Impossible d'installer le Plugin Mail Analyzer

Bonjour la communauté.

J'aimerais installer le plugin Mail Analyzer sauf que ce dernier n'est pas disponible dans le Market Place. Pour cela, j'ai téléchargé la dernière version du plugin depuis GitHub (Version 3.0.0), je l'ai copié dans le dossier Plugins de GLPI et aussi dans le dossier MarketPlace mais il n'apparait pas pour pouvoir l'installer. Avez vous une piste ?

MA configuration :

<details><summary>Informations sur le système, l'installation et la configuration</summary><pre>GLPI 10.0.2 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:fr_FR

</details><details><summary>Server</summary><pre> 
Operating system: Linux srvglpiprd.cih.ma 4.18.0-372.19.1.el8_6.x86_64 #1 SMP Mon Jul 18 11:14:02 EDT 2022 x86_64
PHP 7.4.19 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl,
    date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl,
    pcre, pdo_mysql, pdo_sqlite, session, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M"
Software: Apache/2.4.37 (Red Hat Enterprise Linux) ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36
Server Software: MariaDB Server
    Server Version: 10.6.9-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@X.X.X.X/glpi
    Host info: X.X.X.X via TCP/IP
   
PHP version (7.4.19) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.9) is supported.
The log file has been created successfully.
Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/config has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.
Web access to files directory is protected
SELinux configuration is OK.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring.
Following extensions are not present: sodium.
Write access to /var/www/html/glpi/marketplace has been validated.
Timezones seems loaded in database.

</details><details><summary>GLPI constants</summary><pre> 
GLPI_ROOT: /var/www/html/glpi
GLPI_CONFIG_DIR: /var/www/html/glpi/config
GLPI_VAR_DIR: /var/www/html/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT:
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS:
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/html/glpi/files
GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache
GLPI_CRON_DIR: /var/www/html/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock
GLPI_LOG_DIR: /var/www/html/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/html/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/html/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/glpi/locales
GLPI_VERSION: 10.0.2
GLPI_SCHEMA_VERSION: 10.0.2@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES:
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

</details><details><summary>Libraries</summary><pre> 
htmlawed/htmlawed version 1.2.6 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/html/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/html/glpi/vendor/symfony/polyfill-php81)

</details><details><summary>LDAP directories</summary><pre> 
Server: 'X.X.X.X', Port: '389', BaseDN: 'DC=cih,DC=ma', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: 'CN=', Use TLS:
        none

</details><details><summary>SQL replicas</summary><pre> 
Not active

</details><details><summary>Notifications</summary><pre> 
Way of sending emails: SMTP (anonymous@X.X.X.X)

</details><details><summary>Plugins list</summary><pre> 
    addressing           Name: Adressage IP                   Version: 3.0.1      State: Installed / not activated               
        Install Method: Marketplace
    news                 Name: Alertes                        Version: 1.10.5     State: Installed / not activated               
        Install Method: Marketplace
    treeview             Name: Arborescence                   Version: 1.10.0     State: Installed / not activated               
        Install Method: Marketplace
    screenshot           Name: Capture d'écran                Version: 2.0.2      State: Not installed                           
        Install Method: Marketplace
    timelineticket       Name: Chronologie des tickets        Version: 10.0+1.1   State: Installed / not activated               
        Install Method: Marketplace
    cmdb                 Name: CMDB                           Version: 3.0.3      State: Installed / not activated               
        Install Method: Marketplace
    mydashboard          Name: Dashboard                      Version: 2.1.4      State: Installed / not activated               
        Install Method: Marketplace
    escalade             Name: Escalades                      Version: 2.8.2      State: Installed / not activated               
        Install Method: Marketplace
    formcreator          Name: Form Creator                   Version: 2.13.3     State: Installed / not activated               
        Install Method: Marketplace
    genericobject        Name: Gestion d'objets               Version: 2.14.1     State: Installed / not activated               
        Install Method: Marketplace
    tag                  Name: Gestion des tags               Version: 2.10.0     State: Installed / not activated               
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.6      State: Installed / not activated               
        Install Method: Marketplace
    itilcategorygroups   Name: Helpdesk catégories groupes    Version: 2.5.1      State: Installed / not activated               
        Install Method: Marketplace
    metademands          Name: Meta-Demandes                  Version: 3.2.16     State: Installed / not activated               
        Install Method: Marketplace
    manageentities       Name: Portail Clients                Version: 4.0.3      State: Installed / not activated               
        Install Method: Marketplace

</pre></details>

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#2 2023-03-10 11:46:23

Adilux
Member
Registered: 2017-06-23
Posts: 7

Re: GLPI 10.0.2 : Impossible d'installer le Plugin Mail Analyzer

Bonjour tout le monde,

Toujours pas de pistes pour ce problème ? Je serais surement un homme heureux si une âme charitable partage avec moi son expérience où ce problème est résolu \m/

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#3 2023-03-10 12:52:58

Adilux
Member
Registered: 2017-06-23
Posts: 7

Re: GLPI 10.0.2 : Impossible d'installer le Plugin Mail Analyzer

J'ai trouvé cette erreur dans le fichier php-errors.log :

[2023-03-10 10:46:55] glpiphplog.WARNING:   *** PHP Warning (2): include_once(/var/www/html/glpi/marketplace/mailanalyzer/setup.php): failed to open stream: Permission denied in /var/www/html/glpi/src/Plugin.php at line 1700
  Backtrace :
  src/Plugin.php:1700                                include_once()
  src/Plugin.php:1702                                Plugin->{closure}()
  src/Plugin.php:1624                                Plugin->loadPluginSetupFile()
  src/Plugin.php:484                                 Plugin->getInformationsFromDirectory()
  src/Plugin.php:466                                 Plugin->checkPluginState()
  front/plugin.php:43                                Plugin->checkStates()

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