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Hi!
I have inserted a contract information with the following:
Name: ABC
Start Date: 27-05-2011
Initial Contract period: 12 months
Notice: 1 month
Email alarm: End + Notice
In notifications > Contract End & Contract Notice, I have set the recipient as Administrator.
I didn't received any email upon ending of the contract. Any helpful advice to solve this issue pls.
Thanks and regards
Last edited by Ryan (2012-04-27 09:46:16)
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is your automatic action activated ?
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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Thanks for your reply. I am sorry to ask this question but what do you mean by activation of the automatic action. If the need arises, then how to activate it.
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Just to inform you that the ticket email notifications is working
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The notice & end of contract is still not working, pls any response to solve the above issue would be much appreciated
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Setupn > Automatic actions > Contracts >
Status ?
Run mode ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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I`d want to know how to make a maintenance plan with the option of planning and to notify by mail, please. If you now please let me know how please, thanks a lot.
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Thanks for your response yllen, I did the following setup
Run frequency: 1 minute
Status: Scheduled
Run mode: GLPI
Run period: 0 - 24
But still no receipt of email for notice end of contract or end of contract itself
I wish to highlight that I am receiving email upon expiration of licenses.
Pls If someone could help me to overcome this issue
With anticipated thanks
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Have you something in the logs of the automatic action ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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There is nothing in the logs of the automatic action
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In Run mode GLPI, you must navigate in GLPI to activate the automatic actions
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Following all your expert advice, finally notice & end of contract are working.
I would like to express my thanks to you yellen for taking the time to assist me in troubleshooting the above issue.
Best Regards
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Problem solved, i close
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
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