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#1 2022-08-24 15:23:40
- Alwaysin
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- Registered: 2022-08-24
- Posts: 4
Can't add an observer as self-service
Hi!
I'm pretty sure I have a wrong setting somewhere so I'm not posting an issue on the Github, but I can't find it.
As a "self-service" user, when I create a ticket, I can add an observer. This works but when saving the ticket, the observer disappears.
When I go to the ticket, the field is greyed out. How can I enable self-service users to add observers? They used to be able to do that in previous versions, at least on 9.6.x.
Thanks !
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#2 2022-08-24 23:35:53
- cconard96
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- Registered: 2018-07-31
- Posts: 2,421
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Re: Can't add an observer as self-service
Which version of GLPI are you currently using?
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#3 2022-08-25 08:56:24
- Alwaysin
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- Registered: 2022-08-24
- Posts: 4
Re: Can't add an observer as self-service
I'm on 10.0.2
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#4 2022-08-25 16:39:33
- ricardosantos
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- Registered: 2022-05-12
- Posts: 13
Re: Can't add an observer as self-service
I have the same problem in this version.
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#5 2022-08-25 16:40:53
- Alwaysin
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- Registered: 2022-08-24
- Posts: 4
Re: Can't add an observer as self-service
Thanks. As I'm not alone, it likely indicates a bug: I will open an issue on the Github.
Last edited by Alwaysin (2022-08-25 16:42:38)
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#6 2022-08-25 23:15:33
- cconard96
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- Registered: 2018-07-31
- Posts: 2,421
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Re: Can't add an observer as self-service
Can you see if this fix applies to the issue you are experiencing?
https://github.com/glpi-project/glpi/pull/12473
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#7 2022-08-25 23:33:17
- Alwaysin
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- Registered: 2022-08-24
- Posts: 4
Re: Can't add an observer as self-service
Can you see if this fix applies to the issue you are experiencing?
https/github.com/glpi-project/glpi/pull/12473
Unfortunately, this fix is not resolving the issue 
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#8 2022-09-02 09:10:12
- diego.giacani
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- From: Rome, Italy
- Registered: 2020-10-16
- Posts: 31
Re: Can't add an observer as self-service
I confirm that I have the same problem and that the proposed fix does not solve it.
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#9 2024-03-18 16:11:21
- Vicken
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- Registered: 2024-03-04
- Posts: 3
Re: Can't add an observer as self-service
I'm still seeing this issue in my installation of GLPI, any idea's? Version 10.0.11
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