Forum GLPI-Project

shuttlesworth

Member

Registered: 2012-04-05

Posts: 5

Send Ticket Via Email?

Hi Guys,
I'm new to GLPI.  First of all, I iust wanna say thanks to the developers that truly this is a great piece of open source application for our IT dept.
I've setup the Mail Receiver to retrieve emails from e.g. helpdesk@abc.com, and the connection is working when I clicked on Get Emails.
My question is how can I get GLPI to retrieve these emails and assign them into tickets?
Is there something that I miss out?
Pls don't scold me, I've tried searching, but the answers seem to be everywhere.  I would definitely appreciate if someone has a complete guide on this.
Thank you in advance :-)

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: Send Ticket Via Email?

Hi,

go to the below tab

Setup >Automatic actions

there you will find a field as RUN MODE you can select GLPI or CLI mode.
GLPI mode works automatically and retrieve mails from the reciever depending on RUN FREQUENCY (depending on minutes)
CLI mode works as you have configured in desktop where something called as cronjob.

see the below code tag

orion:~ # crontab -l
##Mela
*/1 * * * * php /srv/www/htdocs/mela/glpi/front/cron.php > /dev/null 2>&1
*/1 * * * * php /srv/www/htdocs/mela/glpi/front/crontask.php > /dev/null 2>&1
*/1 * * * * php /srv/www/htdocs/mela/glpi/front/crontask.form.php > /dev/null 2>&1

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Send Ticket Via Email?

only "cron.php" need to be called.

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: Send Ticket Via Email?

only "cron.php" need to be called.

Yeah you are rite. . ....

i juz saw the below wiki url guide

http://www.glpi-project.org/wiki/doku.p … ig:crontab