Forum GLPI-Project

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Notification issue

I am testing the New Ticket notifications.

Everything is working except for the notify the requestor's group manager.

3-30-12 : This is only an issue when a new ticket comes in via email and is manually assigned.

Last edited by danh (2012-03-30 18:24:33)

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Thanks,
Dan

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: Notification issue

I am testing the New Ticket notifications.

Everything is working except for the notify the requestor's group manager.

3-30-12 : This is only an issue when a new ticket comes in via email and is manually assigned.

hi,

as i understand your question??? ans. is

go to the following tabs

1. Administration >Rules > Business rules for tickets

and create a new rule(entity)..! and in action tabs add a rule.

so that you can specify and assign the tickets to the specific group or user when it retrieve new mails. .

also go to
2. Setup >Notifications > Notifications
and in new ticket add the requester group so that requester gets a mail too of new ticket!..

Last edited by varunb (2012-04-05 14:38:28)

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Notification issue

Thanks.  I will give this a try after I upgrade to 0.83 fully.

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Thanks,
Dan