Forum GLPI-Project

busysd

Member

Registered: 2010-06-22

Posts: 33

Warranty Expiration (ver 0.80)

I am looking to set up warranty expiration alarms for computers.

Under Financial Information I have set the following.

Date of Purchase: 2009-06-09
Startup date: 2009-06-09
Warranty duration: 24 months
Warranty ends value: 6.09

Under Automatic Actions "infocom" the following is set.

Run Frequency: 1 minutes
Status: Scheduled
Run Mode: GLPI
Run Period: 0->24
Logs Stored: 30 Days

When I "Execute" infocom, the action is completed but no alarm is sent. Under the logs for infocom the number or processed items is always 0.

Why are alarms not being generated when the computer warranty is set to expire tomorrow?
How many days before a warranty expiration will the alarm trigger, same day, 1 week prior, 1 month prior?

Last edited by busysd (2011-06-10 15:06:04)

busysd

Member

Registered: 2010-06-22

Posts: 33

Re: Warranty Expiration (ver 0.80)

I've upgraded to .80 and the issue still persists.

Henry78

Member

Registered: 2009-07-07

Posts: 37

Re: Warranty Expiration (ver 0.80)

Why are alarms not being generated when the computer warranty is set to expire tomorrow?
How many days before a warranty expiration will the alarm trigger, same day, 1 week prior, 1 month prior?

As of my findings, the alarm is generated on the day the warranty expires. But then it's working, if i set: the warranty expiration in "financial and administrative informations" section of a Computer and activate alarms in the "Alert and email followups and alerts configuration" secition at Setup->Notifcations.

I'm wondering at the moment, how to make GLPI send notifications prior the warranty expiration, say, a month ahead.

preve

Member

Registered: 2012-08-17

Posts: 57

Re: Warranty Expiration (ver 0.80)

As of my findings, the alarm is generated on the day the warranty expires. But then it's working, if i set: the warranty expiration in "financial and administrative informations" section of a Computer and activate alarms in the "Alert and email followups and alerts configuration" secition at Setup->Notifcations.

I'm wondering at the moment, how to make GLPI send notifications prior the warranty expiration, say, a month ahead.

I would also like this. Got any answer on that?

linch

Member

From: Bulgaria

Registered: 2010-04-09

Posts: 20

Re: Warranty Expiration (ver 0.80)

we are having the same issue with 0.83.8... Was someone able to make it working?

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Linch

"One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man" ~ Elbert Hubbard

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Warranty Expiration (ver 0.80)

In 0.83 you must parameter your entity (tab notifications)

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linch

Member

From: Bulgaria

Registered: 2010-04-09

Posts: 20

Re: Warranty Expiration (ver 0.80)

Thanks for the quick response. That did the trick!

Keep up the good work.

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Linch

"One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man" ~ Elbert Hubbard