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Hi All,
I've been trying to see if GLPI can now handle email attachments better than before, and although it does seem to, for some reason forwarded emails (as attachments) didn't make it through. (Outlook client forwarded by another Outlook client)
I accessed my IMAP account via Thunderbird, and in my test email I can see that TB recognises the attachment as a .eml file
So I added a Document Type for EML (no mime type) and sent another message through, but it stripped the attachment again.
I'm guessing the parser in GLPI isn't seeing the same as TB.
Below is the header that TB sees... is it because its a multipart mime?
X-MimeOLE: Produced By Microsoft Exchange V6.5
Received: by UBIQ-SERV1.mydomain.local
id <01CBF2B2.9E8F3056@UBIQ-SERV1.mydomain.local>; Mon, 4 Apr 2011 11:25:28 +0100
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_001_01CBF2B2.9E8F3056"
Content-class: urn:content-classes:message
Subject: test ticket test outlook attachment - email
Date: Mon, 4 Apr 2011 11:25:24 +0100
Message-ID: <094A73044298734FB7D58CAAA319E1D6037C0E8B@UBIQ-SERV1.mydomain.local>
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: test ticket test outlook attachment - email
Thread-Index: AcvyspwQoggzKqfdSneZfhIxU3reQg==
From: "Adrian Marsh" <Adrian.Marsh@mydomain.com>
To: "IT Helpdesk" <helpdesk@mydomain.local>
This is a multi-part message in MIME format.
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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I also have the same problem. Attaching an email as a ".msg" or a ".eml" does not allow attachment via email. however I can attache from web interface as .eml and .msg just fine. Any solutions or things to try?
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mmm.... I did something to get this working on mine I think... but no idea what now..
Which version are you on ? I'm now on 0.83.4
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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