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#1 2018-01-02 17:03:48

Stephanie
Guest
Registered: 2017-11-02
Posts: 26

Changed Recipients in Notification - not working

Hello.

I have this problem when I want to chane recipients in notifications.

Lets say for sending notifications on added tasks I had a Watcher, Requester and technician.

I deleted them and added "Group in charge of the Ticket" and "Technician in charge of the ticket". When I click update, all is saved.

When I add a task and add it as not private, the notification about this task is send to the requester watcher an technician, which is not correct.

We want to use follow ups for notifying customers and Tasks to notify only technicians and groups involved.

Can you please tell me, what went wrong? or how do I make this rule?

Thank you.

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#2 2018-01-09 21:20:20

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 744

Re: Changed Recipients in Notification - not working

We need screenshot from your configuration. There is no bug in my testsystem it works so we need to check your configuration.


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