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#1 2017-06-21 15:11:27

morvanbr
Guest
From: Brasil
Registered: 2015-05-05
Posts: 38
Website

Impossible To Put New Requester | Follower Via EMail

I do not know it is a bug or is made by design, but with former versions (we are adopting, now, 9.1.3), we could put a new requester | watcher to ticket via email; there was a Combo with the two options (via EMail or a User, and, into this version, it was removed). We did like to know if there is a way to mitigate this, cause we do not messy, here, directly with code, by corporate decision. See image bellow:
New Form 9.1.3

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#2 2017-06-22 13:27:33

morvanbr
Guest
From: Brasil
Registered: 2015-05-05
Posts: 38
Website

Re: Impossible To Put New Requester | Follower Via EMail

Solved; Configuration towards email follow up was erroneously disabled. Reversed and everything is all right, now.
Somebody to close this demand, please. Thanks.

Last edited by morvanbr (2017-06-22 13:31:43)

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