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#1 2016-05-20 11:39:52

zurrachillo
Member
Registered: 2016-02-18
Posts: 15

processing the request -> Loading..............

version 0.90.3 developing hi I have Xampp 3.2.1 on W2003 server, I have a problem when I make a new request after creating it entered "request processing" and all the while there is no loading of ..... passes the funny thing is that if pulse at all if I puestra entire menu.
It can be?
a greeting.

glpiw.PNG

glpiw2.PNG

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#2 2016-05-20 11:59:49

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

Have you errors in glpi logs? in Debug mode?
The issue is only with this tab?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2016-05-20 12:43:27

zurrachillo
Member
Registered: 2016-02-18
Posts: 15

Re: processing the request -> Loading..............

yllen wrote:

Have you errors in glpi logs? in Debug mode?
The issue is only with this tab?

It happens with all requests, I have enabled me debugmode and buttons it appears and shows me the following error:

Fatal error: Call to a member function fetch_assoc() on a non-object in C:\xampp\htdocs\glpi\inc\dbmysql.class.php on line 280

glpi3.JPG

Last edited by zurrachillo (2016-05-20 12:43:38)

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#4 2016-05-20 20:06:48

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

Can you give me the exact errot in glpi/files/_log/php-errors.log ?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2016-05-23 09:29:11

zurrachillo
Member
Registered: 2016-02-18
Posts: 15

Re: processing the request -> Loading..............

yllen wrote:

Can you give me the exact errot in glpi/files/_log/php-errors.log ?

Test
2016-05-19 14:28:29 [X@WEB]
  *** PHP Notice(8): Trying to get property of non-object
  Backtrace :
  inc\dbmysql.class.php:240                         
  inc\ticket.class.php:4614                          DBmysql->numrows()
  inc\central.class.php:218                          Ticket::showCentralList()
  inc\central.class.php:83                           Central::showMyView()
  inc\commonglpi.class.php:469                       Central::displayTabContentForItem()
  ajax\common.tabs.php:91                            CommonGLPI::displayStandardTab()

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#6 2016-05-24 12:54:19

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

Have you update to the official 0.90.3?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#7 2016-05-25 08:16:09

zurrachillo
Member
Registered: 2016-02-18
Posts: 15

Re: processing the request -> Loading..............

yllen wrote:

Have you update to the official 0.90.3?

in the footer me these data appear:
GLPI version 0.90.3 Copyright (C) 2015 By Teclib'.
Copyright (C) 2003-2015 INDEPNET Development Team

I always downloaded from the official website

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#8 2016-05-25 16:26:33

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

Have you this error for all tickets ? only fo timeline tab?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#9 2016-05-26 09:10:18

zurrachillo
Member
Registered: 2016-02-18
Posts: 15

Re: processing the request -> Loading..............

yllen wrote:

Have you this error for all tickets ? only fo timeline tab?

I only happens in "request processing"

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#10 2016-08-11 20:34:56

eduardooraculo
Member
Registered: 2016-08-11
Posts: 1

Re: processing the request -> Loading..............

Do you could solve?
I'm having the same problem , at the same version.

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#11 2016-08-12 16:40:40

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

I can't reproduce in 0.90.5
Can you explain your actions step by step?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#12 2016-08-18 13:20:20

wertthey
Member
Registered: 2016-08-18
Posts: 10

Re: processing the request -> Loading..............

I am having the same issue. After upgrading from 0.83 to 0.95

That did not work so I went back to my backup and then tried to upgrading from 0.83 to 0.94

Every ticket I go to Processing Ticket  it just displays

Loading

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#13 2016-08-18 18:54:10

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: processing the request -> Loading..............

Did you clean your browser cache on client ?

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#14 2016-08-20 16:35:26

wertthey
Member
Registered: 2016-08-18
Posts: 10

Re: processing the request -> Loading..............

Yes I have.

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#15 2016-08-20 19:31:45

wertthey
Member
Registered: 2016-08-18
Posts: 10

Re: processing the request -> Loading..............

I am pretty sure that it is not a browser issue.   I have upgraded from 0.83 to 0.95 and I had the issue immediately.
Note We have
15000 tickets
and over 100000 follow ups

So I have been upgrading and migrating since close to the beginning of the project then I stopped at 0.83.6

Over that time I am sure that there have been some revisions where the upgrade process did not flow well.


Have other people had issues with followups /processing during the upgrades?

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#16 2016-08-23 18:29:08

gusans
Member
Registered: 2016-08-23
Posts: 6

Re: processing the request -> Loading..............

i'm having the same problem

upgraded from 0.83 to 0.90.2 and had the same issue, then update to 0.90.3 and the problem persist.
now i tried a new installation of 9.1 and it did the same. then tried with a new and clean install of 9.1 and it's the same.

maybe I missed some dependencies on the server?

my last sql-errors.log:

2016-08-23 13:11:50 [2@inventario]
  *** MySQL query error:
  SQL: SELECT DISTINCT `users_id`, `type`
                FROM (SELECT usr.`id` AS users_id, tu.`type` AS type
                      FROM `glpi_tickets_users` tu
                      LEFT JOIN `glpi_users` usr ON tu.`users_id` = usr.`id`
                      WHERE tu.`tickets_id` = 1
                      UNION
                      SELECT usr.`id` AS users_id, gt.`type` AS type
                      FROM `glpi_groups_tickets` gt
                      LEFT JOIN `glpi_groups_users` gu ON gu.`groups_id` = gt.`groups_id`
                      LEFT JOIN `glpi_users` usr ON gu.`users_id` = usr.`id`
                      WHERE gt.`tickets_id` = 1
                      UNION
                      SELECT usr.`id` AS users_id, \'2\' AS type
                      FROM `glpi_profiles` prof
                      LEFT JOIN `glpi_profiles_users` pu ON pu.`profiles_id` = prof.`id`
                      LEFT JOIN `glpi_users` usr ON usr.`id` = pu.`users_id`
                      LEFT JOIN `glpi_profilerights` pr ON pr.`profiles_id` = prof.`id`
                      WHERE pr.`name` = \'ticket\'
                            AND pr.`rights` & 32768 = 32768
                     ) AS allactors
                WHERE `type` != 3
                GROUP BY `users_id`
                ORDER BY `type` DESC
  Error: Expression #2 of SELECT list is not in GROUP BY clause and contains nonaggregated column 'allactors.type' which is not functionally dependent on columns in GROUP BY clause; this is incompatible with sql_mode=only_full_group_by
  Backtrace :
  inc/ticket.class.php:6609                          
  inc/ticket.class.php:6265                          Ticket->getTicketActors()
  inc/ticket.class.php:639                           Ticket->showTimeline()
  inc/commonglpi.class.php:477                       Ticket::displayTabContentForItem()
  ajax/common.tabs.php:97                            CommonGLPI::displayStandardTab()

and last php-errors.log

2016-08-23 13:11:24 [2@inventario]
  *** PHP Notice(8): Trying to get property of non-object
  Backtrace :
  inc/dbmysql.class.php:264                          
  inc/problem.class.php:672                          DBmysql->numrows()
  inc/central.class.php:242                          Problem::showCentralList()
  inc/central.class.php:83                           Central::showMyView()
  inc/commonglpi.class.php:477                       Central::displayTabContentForItem()
  ajax/common.tabs.php:97                            CommonGLPI::displayStandardTab()

thanks in advance!

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#17 2016-08-24 11:47:43

gargan21
Member
Registered: 2016-08-03
Posts: 21

Re: processing the request -> Loading..............

Hello,

I've got the same problem in the version 0.90.5.
The same problem have got in the order plugin (http://forum.glpi-project.org/viewtopic.php?id=155141)

Is it possible for a devlopper to take the control of my pc with teamviewer if you want.

Geoffrey

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#18 2016-08-24 11:54:13

gargan21
Member
Registered: 2016-08-03
Posts: 21

Re: processing the request -> Loading..............

For forced GLPI with the old system tickets :
Setup > General > Default Values > [Assistance] Keep tabs replaced by the ticket timeline : NO

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#19 2016-08-29 18:49:28

gusans
Member
Registered: 2016-08-23
Posts: 6

Re: processing the request -> Loading..............

hi gargan21, I tried changing the "keep tabs replaced by the ticket timeline" but it's the same.

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#20 2016-08-30 16:42:17

gusans
Member
Registered: 2016-08-23
Posts: 6

Re: processing the request -> Loading..............

I'm sorry for the noise...

I had the same symptoms so I thought I had a similar issue, but my problem has to do with mysql version 5.7.

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#21 2016-09-01 00:13:53

dpandal
Member
Registered: 2016-08-31
Posts: 5

Re: processing the request -> Loading..............

Hi
Try donwgrade mysql.

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#22 2016-09-16 11:10:00

cristina.saez
Member
Registered: 2016-09-13
Posts: 1

Re: processing the request -> Loading..............

Hi!
I'm having the same issue.. the tabs only appear in the DEBUG mode
Processing the request just keeps showing Loading......  nothing else.

Did you find any solution??

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#23 2016-09-23 16:21:11

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: processing the request -> Loading..............

Do you use version > 5.5 MySQL or MariaDB?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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