Interface helpdesk - ticket details - navigation problem

gvargasdc · 2010-02-11 19:47:22

Hi,

On the helpdesk interface, when viewing the details of a ticket, the navigation on top of the tabs do not seem to work:

List |<- <- x/y -> ->|

Any one of them send you back to the "helpdesk" page instead of navigating to other tickets. It looks like the links for these icons do not include the show=user in the query part.

Running GLPI 0.72.3

Is this a bug?

Thanks!

G.

JMD · 2010-02-12 15:02:58

Sorry but i can't reproduce. It works fine for me.

Did you try with the on line demo ?

gvargasdc · 2010-02-12 23:56:51

Thanks for the reply!

Just tested it on the Demo Server. I see the issue there too. Perhaps I am expecting something I shouldn't?

To clarify here is a video showing the problem

I was expecting to move to other tickets, rather than going to the new ticket form...

Any help is appreciated.

G.

gvargasdc · 2010-02-14 06:33:14

Ok, I truly believe this bug exist. I know it is small, and it doesn't affect technicians --just post-only users-- but I thought others in the forum might have noticed. Which is why I'm surprised nobody else said they see the problem. Could it be that it is only me?

Anyway, I think I solved it. Below is what I did.

To get the |<-, <-, ->, and ->| buttons to work I modified front/helpdesk.public.php:

This line (116 in 0.72.3):

$track->showTabs($_GET["ID"],'',$_SESSION['glpi_tab']);

With the following two lines:

$extra_param = array("show" => "user");
$track->showTabs($_GET["ID"],'',$_SESSION['glpi_tab'],$extra_param,'','');

To get the "list" link working, I modified inc/common.function.php:

These lines under the initNavigateListItems function (2079-2083 in 0.72.3) :

if (strpos($_SERVER['PHP_SELF'],"tabs")>0) {
      $url=$_SERVER['HTTP_REFERER'];
} else {
      $url=$_SERVER['PHP_SELF'];
}

With the following:

if (strpos($_SERVER['PHP_SELF'],"tabs")>0) {
     $url=$_SERVER['HTTP_REFERER'];
} elseif (strpos($_SERVER['PHP_SELF'],"helpdesk.public")>0 && $_GET['show']=="user") {
     $url=$_SERVER['PHP_SELF']."?show=user";
} else {
     $url=$_SERVER['PHP_SELF'];
}

JMD · 2010-02-14 13:38:38

I m sorry i didn't try with the post-only profil.

You are right. I move this thread in the bug area.

MoYo · 2010-02-15 01:05:40

Bug closed. WIll be included in 0.72.4

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#1 2010-02-11 19:47:22

Interface helpdesk - ticket details - navigation problem

#2 2010-02-12 15:02:58

Re: Interface helpdesk - ticket details - navigation problem

#3 2010-02-12 23:56:51

Re: Interface helpdesk - ticket details - navigation problem

#4 2010-02-14 06:33:14

Re: Interface helpdesk - ticket details - navigation problem

#5 2010-02-14 13:38:38

Re: Interface helpdesk - ticket details - navigation problem

#6 2010-02-15 01:05:40

Re: Interface helpdesk - ticket details - navigation problem

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