You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2009-09-08 14:04:59
- vb105
- Member
- Registered: 2009-06-08
- Posts: 8
Ticket Assignments and Ticket Status Issues
First issue I've seen is when I mark a ticket as pending, it does drop down to the pending area in the personal view but also remains on top with the ticket assignments.
Second issue is when I assign a ticket to someone else, that ticket shows up in my personal view. In the past versions of GLPI this was never an issue. Is this a new feature or a bug? If so, can it be removed?
Thanks for your help!
Offline
#2 2009-09-13 19:26:33
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Ticket Assignments and Ticket Status Issues
Who have open the ticket.
If you, this is a feature to list your ticket on the central.
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
#3 2009-09-14 14:53:12
- vb105
- Member
- Registered: 2009-06-08
- Posts: 8
Re: Ticket Assignments and Ticket Status Issues
Hi Remi,
I guess I don't understand. I'm looking for that feature to turn it off because I do not want to see tickets that I've assigned to other technicians in my personal view. Where can I find this? Thank you!
Offline
Pages: 1