Forum GLPI-Project

libraryMark

Member

Registered: 2009-05-08

Posts: 5

Technical Person in Charge

Hello -

I recently installed GLPI (0.68.3) on an SME 7.4 server. It is running very well, and I tip my hat to the developers.

I have on issue that I cannot solve - I would like all new tickets to automatically be assigned to one technician (me) but all I can find is  the "Automatic assign the tickets to the technical person in charge" option on the general setup page. I have enabled it, but I don't know how to create a 'technical person in charge'.

How do you do that?

Thanks!

Library Mark

Plight

Member

Registered: 2008-12-08

Posts: 188

Re: Technical Person in Charge

"Technician In Charge" is applied directly to the hardware.  Under the main tab.

A easier way would probably be to set up a rule.

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GLPI .72
Current plugins - massocsimport

CentOS 5.3

libraryMark

Member

Registered: 2009-05-08

Posts: 5

Re: Technical Person in Charge

Thanks for the reply. Setting up a rule sounds good - how do I do that?

noliveira

Member

Registered: 2009-04-14

Posts: 38

Re: Technical Person in Charge

Hello -

I recently installed GLPI (0.68.3) on an SME 7.4 server. It is running very well, and I tip my hat to the developers.

I have on issue that I cannot solve - I would like all new tickets to automatically be assigned to one technician (me) but all I can find is  the "Automatic assign the tickets to the technical person in charge" option on the general setup page. I have enabled it, but I don't know how to create a 'technical person in charge'.

How do you do that?

Thanks!

Library Mark

Hello people,

First of all to assign all tickets to a technician, you only need to create a rule.

That rule can do a lot of things to assign a ticket to a technician.

An example: all tickets with Low, Medium and High priority are assigned to technician JOHN DOE.

libraryMark

Member

Registered: 2009-05-08

Posts: 5

Re: Technical Person in Charge

Yes, but WHERE do you put the rule? Step by step would be wonderful. Or just point me to the menu choice that I need.

noliveira

Member

Registered: 2009-04-14

Posts: 38

Re: Technical Person in Charge

Yes, but WHERE do you put the rule? Step by step would be wonderful. Or just point me to the menu choice that I need.

You have to go Administration > Rules > Business rules for tickets

And explore your doubts.

libraryMark

Member

Registered: 2009-05-08

Posts: 5

Re: Technical Person in Charge

I hate to be a pest, but I don't see rules in the administration menu. I am on version  0.68.3. Does that make a difference?

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Technical Person in Charge

Yes, 0.68.3 is a very old version (> 2 years)

A lot of new features are available in major versions 0.70, 0.71 and soon 0.72.

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

libraryMark

Member

Registered: 2009-05-08

Posts: 5

Re: Technical Person in Charge

I installed version 0.71.5 and now I see what is going on. Thanks for all your help!

noliveira

Member

Registered: 2009-04-14

Posts: 38

Re: Technical Person in Charge

I installed version 0.71.5 and now I see what is going on. Thanks for all your help!

Alright