Forum GLPI-Project

Podge

Member

From: Melbourne, Australia

Registered: 2009-04-28

Posts: 1

Disable notifcations to group when assigned to a specific support tech

Hi, Is it possible to stop an email being sent to the entire group when someone in that group opens a ticket and assigns it to themselves?

We have just started using GLPI this week and are finding the email trail a bit over-bearing when someone from our group opens a new ticket for their tracking purposes, the entire group receives an email.

Basically if the ticket is assigned to the group but not to a user, then the entire group should receive an email but if the ticket is assigned to a specific support tech then only they (and the requester) should receive the email notifications.

I hope i am explaining this clearly enough!

Thanks,

Podge