Forum GLPI-Project

benzm

Member

Registered: 2009-04-04

Posts: 5

error on helpdesk.html

Please if someone could let me know what to do so that when I attempt to use the helpdesk.html I find out that there is an error "No category in your ticket, please retry"  and I am not sure how to handle this.  Please advise.  I just within the last few weeks installed and am learning it for use.

I am on centOS and I am using the latest version of GLPI 0.71.5

done with the tar and running with Moz, no special changes were made save translation of helpdesk.html to english from French.

I did the full install.  Please advise.

Benzm

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A culture is only as great as its dreams and its dreams are dreamed by artists.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: error on helpdesk.html

Try to disable in configuration : catégory mandatory field in helpdesk

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

benzm

Member

Registered: 2009-04-04

Posts: 5

Re: error on helpdesk.html

Merci beaucoup! that really solved it. 

Cordialement,

Benzm

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A culture is only as great as its dreams and its dreams are dreamed by artists.

benzm

Member

Registered: 2009-04-04

Posts: 5

Re: error on helpdesk.html

One more thing?  Is there a programmed way to have the category be added to the  HTML?

thanks again. 

Cordialement,

Benzm

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A culture is only as great as its dreams and its dreams are dreamed by artists.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: error on helpdesk.html

If you need all fields, i think it's better to use the post-only interface than the helpdesk html

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir